Shift Changes

Platform to manage shift change requests and validations with notifications and real-time control.

Technical capabilities

  • Overlap validation and business rules.
  • Sessions and user profiles (agent, supervisor).
  • Automatic notifications and real-time states.
  • History, audits and team metrics.
  • Integration with spreadsheets/CRMs per flow.

Benefits

  • Fewer errors and greater transparency in changes.
  • Shorter response times and standardized communication.
  • Visibility for supervision and actionable metrics.
  • Better experience for agents and staff.

Pitch

“Organize and accelerate your operation with validated, traceable and real-time notified shift changes.”

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